Privacy policy

Introduction: At Eagle and Crown, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from eagleandcrown.com (the "Site") or otherwise communicate with us (collectively, the "Services").

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy: We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information: To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

What Personal Information We Collect:

Information We Collect Directly from You:

  • Contact Details: Name, address, phone number, and email address.
  • Order Information: Name, billing address, shipping address, payment information (e.g., credit card details), email address, and phone number.
  • Account Information: Username, password, security questions.
  • Shopping Information: Items viewed, added to cart, or added to wishlist.
  • Customer Support Information: Information included in communications with us, such as messages sent through the Services.

Information We Collect through Cookies: We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies and similar technologies. Usage Data may include device information, browser information, network connection details, IP address, and other information about your interaction with the Services.

Information We Obtain from Third Parties: We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Support for Our Site and Services: Companies like Shopify.
  • Payment Processors: Information required to process your payments, such as bank account or credit card details.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information:

  • Providing Products and Services: To process your payments, fulfill your orders, send notifications related to your account and orders, create and manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.
  • Marketing and Advertising: To send marketing, advertising, and promotional communications by email or postal mail, and to show you advertisements for products or services.
  • Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
  • Communicating with You: To provide customer support and improve our Services.

Cookies: We use cookies to improve and optimize our Site and Services, remember your actions and preferences, and run analytics. You can set your browser to remove or reject cookies, but doing so may impact your user experience.

How We Disclose Personal Information: We may disclose your personal information to third parties under the following circumstances:

  • Service Providers: Vendors who perform services on our behalf, such as payment processing, data analytics, customer support, and shipping.
  • Business and Marketing Partners: To provide services and advertise to you.
  • Legal Compliance: To comply with legal obligations, enforce terms of service, and protect our rights and the rights of our users.
  • Business Transactions: In connection with business transactions such as mergers or acquisitions.

User-Generated Content: If you submit user-generated content, such as product reviews, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information you make publicly available.

Third-Party Websites and Links: Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. Please review their privacy policies before providing them with your personal information.

Children’s Data: Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us to have it deleted.

Security and Retention of Your Information: We implement various security measures to protect your personal information. However, no security measures are completely secure. We retain your personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices: Depending on where you live, you may have the right to:

  • Access/Know: Request access to the personal information we hold about you.
  • Delete: Request the deletion of your personal information.
  • Correct: Request the correction of inaccurate personal information.
  • Portability: Receive a copy of your personal information and request its transfer to a third party.
  • Opt-Out: Opt-out of certain data processing activities, such as targeted advertising.

You can exercise these rights by contacting us at support@eagleandcrown.com. We may need to verify your identity before processing your request.

International Users: We may transfer your personal information outside your country of residence, including to the United States. We use recognized transfer mechanisms, such as standard contractual clauses, to protect your information.

Contact Us: If you have any questions about our privacy practices or this Privacy Policy, please contact us at support@eagleandcrown.com.