Refund policy

Returns:

  • We accept returns within 7 days of the delivery date.
  • Returns are only accepted for items with manufacturing defects or similar issues.
  • To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
  • To initiate a return, please contact us at support@eagleandcrown.com with your order number and reason for return.

Return Shipping:

  • If the return is approved due to a manufacturing defect or similar issue, we will cover the return shipping costs.
  • If the return is not due to a manufacturing defect or similar issue, the buyer may be responsible for return shipping costs.

Refunds:

  • Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund.
  • If your return is approved, we will process the refund to your original method of payment within a certain number of days.
  • Please note that it may take some time for your bank or credit card company to process and post the refund.

Non-Returnable Items:

  • Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items).

Exchanges:

  • If you need to exchange an item for the same product due to a manufacturing defect or similar issue, contact us at support@eagleandcrown.com to arrange the exchange.

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